Frequently asked questions.

Got a question about smart meters? Find the answer below.

Book your appointment

Book your appointment

Book your appointment

Book your appointment

Book your appointment

Book your appointment

Need more help?

Help Centre

Help Centre

Visit our Help Centre to find answers to more smart meter questions.

OVO Forum

OVO Forum

Can’t find an answer? Ask our helpful OVO community.

Contact us

Contact us

  • Pay monthly customers please call us Monday – Friday, 8am to 6pm on 0330 303 5063.

  • Pay As You Go customers please call us Monday – Friday, 8am to 8pm and Saturday – Sunday, 9am to 5pm on 0330 175 9669.